Privacy Policy

What Information We Collect

When you sign up for our courses or contact us, we collect information that helps us provide better learning experiences. This includes your name, email address, phone number, and sometimes your professional background if you choose to share it.

We also gather technical data through your browser—things like IP addresses, device types, and how you navigate our site. This helps us understand what's working and what needs improvement.

• Contact details you provide through registration forms or inquiries
• Payment information processed securely through our payment partners
• Learning progress and course completion data
• Communication preferences and feedback you share with us
• Technical information from cookies and similar tracking technologies

How We Use Your Information

Your data serves specific purposes. We use it to deliver course materials, send you relevant updates about your learning program, and occasionally share news about new courses that might interest you based on what you're already studying.

We analyze usage patterns to improve our platform—figuring out which video formats work best on mobile devices or which course sections need clearer explanations. But we're not selling your data to third parties or using it for purposes you wouldn't reasonably expect.

Data Storage and Security

We store your information on secure servers located in Australia. Our systems use encryption both when data travels across the internet and when it sits in our databases. Only authorized staff members can access personal information, and they're trained on privacy obligations.

That said, no system is completely bulletproof. We do everything reasonably possible to protect your data, but we can't guarantee absolute security—and honestly, anyone who promises that isn't being straight with you.

Your Rights Under Australian Law

You have specific rights regarding your personal information. You can ask to see what data we hold about you, request corrections if something's wrong, or ask us to delete your information in certain circumstances.

If you want to access your data, send us an email at the address below. We'll respond within 30 days and provide the information in a commonly used format. There's no charge for reasonable requests, though we might ask you to verify your identity first.

• Request a copy of all personal data we hold about you
• Correct inaccurate or incomplete information
• Ask us to delete your data when it's no longer needed
• Opt out of marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner

Third-Party Services

We work with a few trusted partners to deliver our services. This includes payment processors for handling transactions, email service providers for course communications, and analytics tools to understand how people use our site.

These partners only get the information they need to do their job, and they're contractually required to protect it. We don't share your data with anyone who doesn't need it for providing or improving our services.

Cookies and Tracking

Our website uses cookies—small text files stored on your device. Some are essential for the site to work properly, like remembering you're logged in. Others help us understand how people use the platform so we can make improvements.

You can control cookies through your browser settings. Keep in mind that blocking certain cookies might affect how well the site functions. We use analytics cookies to track things like which course pages get the most views or where students tend to drop off in longer video content.

Communication Preferences

When you enroll, we'll send you course-related emails—things like enrollment confirmations, schedule updates, and information about your specific program. You can't opt out of these because they're essential to the service you signed up for.

We also send occasional newsletters about new courses, industry insights, or platform updates. These are completely optional. Every marketing email includes an unsubscribe link, and we'll stop sending them immediately if you click it.

Changes to This Policy

We update this policy when our practices change or when legal requirements evolve. When we make significant changes, we'll notify current students by email and post the updated version here with a new date at the top.

We recommend checking back periodically if you're curious about how we handle data. Small clarifications happen more frequently than major overhauls, but either way, the most current version is always available on this page.

Data Breaches

If we experience a data breach that's likely to result in serious harm, we're required by Australian law to notify affected individuals and the Office of the Australian Information Commissioner. We'll be direct about what happened, what data was involved, and what steps we're taking to address it.

We also conduct regular security audits and maintain an incident response plan. Prevention is obviously the goal, but if something goes wrong, we're prepared to handle it transparently and quickly.